27-28 June 2018 | ExCel London

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Consultant Connect

Stand: T25

Consultant Connect provides a telephone advice and guidance service to NHS care providers. The technology allows GPs to reach specialist local consultants for immediate specialist advice, often with the patient still in the room.

The service significantly reduces unnecessary referrals, improves patient care and drives down costs in local healthcare. 

Address

Oxford Centre for Innovation
1 New Road
Oxford
Oxfordshire
OX11BY
United Kingdom

Website

http://www.consultantconnect.org.uk
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  • Two thirds of patients avoided a hospital appointment when their GP contacted a local consultant for immediate advice, according to a new analysis of calls in 35 Clinical Commissioning Groups released today.

    The team at Consultant Connect analysed 20,000 calls made to consultants over a six month period using their telephone advice and guidance service across the UK. They found the most popular specialties were haematology, cardiology and paediatrics.

    The advice and guidance service allows GPs to dial a single number to speak to a consultant for advice on the best way to care for their patient. GPs can do this during a patient appointment rather than having to refer the patient on to a specialist or wait to receive advice. This ensures patients receive reassurance faster from their GP and the GP can resolve cases without the need for multiple appointments.  

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  • Written advice and guidance has been pushed by the NHS as the national solution over telephone-based advice and guidance, but is it the best solution? Here we discuss the benefits and downsides of both systems.

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  • A recently released NHS report from our project in Sunderland shows how a collaborative approach across the healthcare system can have an immediate impact on unplanned admissions.

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