28-29 June 2017 | ExCel London

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HEALTH+CARE FAQs

When is Health+Care?
Wednesday 28 - Thursday 29 June 2017

What are the opening times?
Wednesday 28: Doors open at 8.30am - 6.00pm
Thursday 29: Doors open at 8.30am - 5.00pm

Where is the event?
ExCeL London, Halls: S12-S16 

 For venue details visit: http://www.healthpluscare.co.uk/travel

Who qualifies for complimentary passes?
All qualified health, social care and local authority professionals. Commercial companies other than care providers will not receive free passes.

How do I get tickets?
Please register online for your free ticket. You will then be sent your show badge before the show.

Can I register my colleague?
Yes you can simply add a colleague on the registration form

Will I get an attendance certificate?
Yes they will be emailed up to a week after the event

Will I get access to seminars?
Yes up to one month after the event

What is the £99 guarantee fee?
There are limited free places for public sector, care provider and qualified health professional delegates. To ensure these are distributed as widely as possible, we have implemented a non-attendance guarantee. A £99 guarantee is required per place in the form of a purchase order or permission to invoice you or your organisation. In the event of a delegate not attending the show and not cancelling their place before Wednesday 14th June 2017, we reserve the right to invoice £99 per non-attendee after the event. We understand that circumstances can change, so you can cancel places at any point up to the Wednesday 14th June 2017 without any charge and we will re-allocate your place to another delegate. There is NO CHARGE for delegates with free places who attend the event

I  have registered for the show, can I attend on both days?
Yes, your badge will give you access to all areas of Health+Care on either day or both days

I can only come for a few hours, will I get charged a non-attendance fee?
Not at all, as long as you attend the show, the non-attendance fee will not apply.  

I have registered for the show, but need to cancel my place, will I get charged the non-attendance fee?
Absolutely not, as long as we receive your cancellation via the cancellation form
www.healthpluscare.co.uk/cancel by Wednesday 14th June 2017

I can only come for a few hours, can I still get a free ticket?
Yes tickets are still free if you are a NHS, public sector, health or social care professional

Why is there a non-attendance fee?
We are only able to provide a set amount of free passes to the world class conference, courtesy of our partners and sponsors. In the week before the show we usually have a waiting list of people requesting free passes and by claiming a free pass and not using it means that we can’t re-allocate the pass and the ticket goes unused.

Who is exhibiting at the event?
Visit our list of exhibitors to see which brands will be at the event and what they will be showcasing under the 'Exhibitor list' tab.

What is the entrance policy?
The show is open only to qualified health care and local authority professional strictly visitors over the age of 18.

I'm worried that I haven't received my badge yet, what can I do?
If you have registered successfully you should have received a confirmation email with a unique reference number (URN). Badges will then be sent out two weeks before the show. If you have not received an email, call the show hot line on +44 (0) 2073484906

I attended the show last year, will I automatically receive a badge?
No. All visitors will be required to register again for each show. Registration opens in January but you can click here to be on the registration list.

Can I just turn up on the day?
Yes, but we advise that you register online prior to the show to avoid disappointment.

I'm classed as a commercial delegate, can I still attend?
Commercial delegates can attend both days of the conference for £899+VAT. Follow this link to register.

TRAVEL INFORMATION

How do I get to the show?
London ExCeL is easily located by train, air and road. For more information on how to get there, click here.

Is there a parking facility?
Parking is available at ExCel. Please contact ExCel direct for more information: http://www.excel-london.co.uk/visitors/travel/parking

What hotels are there nearby?
There are many hotels available close to the show venue. For discounted rates visit our partner http://www.eventexpressuk.co.uk/health--care/

See full travel and accommodation information on the travel page

ACCESS & FACILITIES

Can I access an internet connection?
Wifi is available

What disabled facilities are available?
You can view all disabled facilities here: http://www.excel-london.co.uk/page.php?n=11

Will there be anywhere to buy food while I'm at the exhibition?
There are food facilities within the show halls and many food venues at ExCel to suit all tastes.

QUESTION NOT ANSWERED?

What can I do if my question has not been answered by any of the above?
If your question has not been answered by any of the above, call Michelea on +44 (0)207 348 5756

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