POLICIES. THIS TIME, IT’S PERSONAL
tailored. Why get a generic, one size fits all version of something, when you can get something that’s built exactly to your
This sentiment has certainly made an impact in the world of social care policies. It isn’t really a surprise. Using generic policies causes problems for care providers when it comes to CQC inspections. Even when you
run a fantastic operation in all other areas, if your policies are not sufficiently robust or relevant, they will let you down. Staff must
read and most importantly understand a policy in order to implement service correctly and consistently - if that policy is neither accurate, relevant or easy for staff to understand, you are letting them down and leaving yourself exposed in the event of a CQC inspection.
Insequa recently stepped in to help a care provider whose generic, one size fits all policies were found to be misaligned with the care provided. On inspection day, the CQC Inspector raised concerns and demanded remedial action to bring the policies into line. The Inspector specifically took issue with the ‘broad-brush’ approach of the policies which had been sourced from a leading policies provider. They were also concerned the policies appeared out-of-date – despite being only three months old. The client decided it would take too much work and time to adapt and update all the policies and had lost confidence in the original policy provider. Our services were engaged to produce a fresh set of social care policies specifically tailored to her requirements.
At Insequa we have policy formats that allow customisation, so under scrutiny they accurately reflect the values and procedures of the organisation. To help our client turn around a potentially disastrous situation, we supplied her with a set of 115 new Instructional Design policies covering everything from Health and Safety to Food Hygiene to Modern Slavery. On the CQC follow-up visit, our delighted client reported back that the Inspector had commended our policies for their focus, relevance and clarity and a ‘Good’ rating was awarded. On the subject of how her staff felt about the new policies, this is what she said: ‘we have had great feedback from our staff. They find these policies very easy to read and understand’.
Instructional Design policies have been developed specifically with the aim of better understanding in mind. When care staff read these copywritten policies, they are drawn in, not alienated by impenetrable language and dense blocks of text. The layouts feature graphics and take-away boxes, designed to engage and convey meaning in a straightforward way.
This example highlights the need for care providers to be honest with themselves about their policies. They make up an integral piece of the social care jigsaw and should be at the top of the priority list, not a last-minute add-on in the run up to inspection. It also illustrates there isn’t a one-size fits all solution,
the sector demands a more intelligent and customised approach that serves staff and those they care for, in the best possible way.
To learn more about Insequa’s range of policy products call 0115 784 3311.