“We knew there was a problem with the culture within the home, we just couldn’t put our finger on what it was” says Cath Dixon, HR Manager for Brendoncare, a charity organisation with 10 care homes. She’s describing a home which had a 40 % staff turnover, and what seemed like a revolving door of new hires, leaving the charity baffled.
After seeing Rob Coulthard, MD of Judgement Index speak about how assessing values could reduce staff turnover at Health Plus Care 2016, Brendoncare decided to use the Judgement Index to assess behaviours, compliance, risk and wellbeing issues within the home along with a workshop for existing staff, looking at their own perception of performance, culture and dynamics within the home.
This provided a foundation of understanding and ensured the Judgement Index team could tailor the training accordingly. The realisation was that the culture within the home was non-embracing, and causing potentially great new hires to leave quickly. A values-based selection process for all new hires needed to be implemented, and all senior staff needed to be confident in effectively leading their teams. Over a four-month period staff attended workshops focusing on key initiatives:
- Develop and embrace the Brendoncare values
- Develop a learning culture and mentoring system within the home
- Develop and implement a robust and confidential wellbeing policy
- Develop an induction plan for new staff.
- Develop internal admin and communication