REGISTER YOUR INTEREST TO ATTEND HEALTH+CARE 2019!

26-27 June 2019 | ExCeL London

26 - 27 June 2019 | Excel London

26 - 27 June 2019 | Excel London

TWO PRIORITIES WHEN BECOMING A NEW OWNER

In May 2017, Ms Hardcastle became the owner of Ryhope Manor in Sunderland. Two of her priorities were to review the care plans for each of the residents, and to review the home’s policies and procedures. 

Ms Hardcastle decided to introduce CareDocs, as it is a complete care planning and home management system that included a set of policies and procedures, and now everybody loves it!

Policies and Procedures
Ms Hardcastle found the library of policies and procedures that come with the CareDocs system to the point and simple to use. After downloading the policies, she made the necessary amendments, and then could see when all her staff had read each policy and procedure.

Care Planning
Ms Ann Schorah could also see the benefits of the CareDocs care planning process, including the time saved, the money saved in paper and ink, and the ease with which they can be updated.
After sitting with the Registered Manager, Ms Schorah, to review the first resident’s care plan, Ms Schorah then felt confident to complete the rest, as she found the assessment comprehensive yet easy to use.
The care plans are now completed in less than half the time that they were previously, and are far more person centred than before. Ms Hardcastle especially likes the ability to choose between first and third person care plans at the click of a button.

Staff Involvement
Staff were initially hesitant to use the system, but after a “great” training session from CareDocs, Ms Hardcastle introduced various features to staff one at a time. Firstly, only care plans were completed on the system, followed by food and fluid balance records, and then all daily notes etc. This gave the staff the time to understand and be competent working with the CareDocs system.

Finding Information
Before CareDocs was in place, there was a lot of paperwork to manage, which was all done manually. When dealing with paperwork, there are lots of issues that need to be overcome including; omission of dates,
times or signatures; entries not being legible; information being misfiled; and the safety and storage of the archived documents.
Also, significant time can be spent printing from master copies, archiving the completed paperwork, and then locating the information when it was needed.
Since CareDocs has been introduced, these problems have been minimised. The unwieldy files from before are now gone, with all information stored in the same place, in the same order, meaning any information can be found at the click of a mouse. Confidentiality is
also less of a worry because the computer can easily be switched off when not in use.

Care Docs1

Ms Hardcastle, Ms Schorah and all the staff can also get a snapshot of the home using the home status, and can see which records needs attention, whether it be care plans that need updating, or if important information is missing.

Help and Support
Ms Hardcastle knows that she or her staff can call the technical support team and get immediate answers to questions. There’s no waiting for a response to an email, and remote training allows staff to learn more features of the system at a time convenient to them.

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