Digital transformation and the patient experience
The way healthcare is delivered is changing and how we interact with patients is evolving. While the concept of digital transformation is not new, the onset of COVID-19 was the catalyst for this change with digital solutions adopted at a pace never experienced before.
Technology provides the possibility of virtual consultations; offers better control of appointment scheduling via digital appointment management systems; allows greater access to patient data; and puts patients in control of their own health via patient initiated follow up.
Against this backdrop, former Director of Operations for the NHS, Concepta Wayment, who specialises in the field of digital transformation and the patient experience, will discuss the role of technology and the significance of changing care pathways in mitigating the NHS’ recovery from the pandemic and improving services for generations to come.