31 Mar 2022

Tunstall Healthcare launches new telecare device to offer improved support and increase TEC services’ efficiency

Tunstall Healthcare launches new telecare device to offer improved support and increase TEC services’ efficiency
UK based, leading global provider of software solutions, services and technology for the telecare and telehealth markets, Tunstall Healthcare, has further expanded its product portfolio with the launch of Sound Boost.

The revolutionary new product extends the audio range of Tunstall’s Lifeline home alarm units, which are installed in the property of vulnerable individuals to provide 24 hour support. Sound Boost is a telecare device that wirelessly connects to the Lifeline, providing extra audio coverage throughout the home to enable clearer communication between the end user and the monitoring centre. 

This reduces the number of No Voice Contact Calls (NVCs), which is when an end user alerts the monitoring centre and the operator can’t communicate as the individual is out of range of the Lifeline hub. This then leads to a responder being required to attend the property.

The clearer communication gives additional reassurance to the user that they can achieve two way contact with the monitoring centre from anywhere in their home. The device also means that responders and emergency services are not called out unnecessarily, enabling them to deliver care where it is needed most. 

Sound Boost comprises a remote speaker with an integral microphone that can be installed in any room in the home. It then connects wirelessly to a dongle that is fitted to the Lifeline unit.

Gavin Bashar, UK managing director of Tunstall Healthcare, commented: “When used in combination with a Lifeline unit in areas such as the hall, lounge or bedroom, Sound Boost provides reassurance to service users that they will be heard. It also enables monitoring centres to work more efficiently, and direct their resources to genuine emergencies.”

Gavin Bashar, UK Managing Director of Tunstall Healthcare

Stockport Homes’ Carecall service provides 24 hour monitoring and response to more than 4,500 people. However, the service was experiencing a high number of NVC calls, with 86% being false alarms where the user didn’t need assistance. 

The centre’s PNC monitoring software identified a cohort of users associated with high levels of NVCs, and compared the number of NVCs for the six week period before and after the introduction of Sound Boost. For the period prior to the introduction of Sound Boost, 47 NVCs were made, but this fell to zero once Sound Boost was deployed. With responder call outs costing on average £40-50, and ambulance call outs much higher, this not only significantly reduces costs, but also reduces disruption to the end user.  

Aimee Teare, senior project officer for Preventative Services & TEL at Stockport Metropolitan Borough Council, added: “Sound Boost has been brilliant in enabling us to contact service users if we receive a No Voice Contact call. In all cases of the trial it has reduced the amount of times we have to ring or attend the property after a NVC. It makes our service more efficient and reduces anxiety for the people we support.”

Sound Boost comprises a remote speaker with an integral microphone that can be installed in any room in the home. It then connects wirelessly to a dongle that is fitted to the Lifeline unit.

For more information about Sound Boost, please visit www.tunstall.co.uk/soundboost 

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Dates and venue

26-27 APRIL 2023 + ExCeL LONDON