Delivering the highest quality health and social care is both challenging and complex. From carrying out surgery or providing care at home for someone with a long-term condition, it’s important to remember that great care is more than policies, procedures, diagnosis and treatments. Great care focuses on people; the people who are working together to deliver services and the people who need and rely on those services. That’s where Picker comes in. We pioneered an approach now widely known as person centred care, and focus on understanding and measuring people’s experiences.