Specialist Advisor to NHSEI, NHSEI
Rhian, an advanced paramedic, founded a de-medicalised and de-criminalised approach to reducing activity of people who access health care more than expected; recognised by being awarded the British Empire Medal in the Queen's 2021 Birthday Honours. As National Lead for High Intensity Use Programmes for NHS England and NHS Improvement, Rhian supports organisations interested in designing a bespoke HIU programme supporting pressures across the Mental Health agenda, ED,s emergency services and admissions. One of Rhian’s proudest accomplishments is being Founder of the Switch Model® – switching mindsets and behaviours by developing emotional agility within the workforce. Thinking out, being brave, and making a positive impact to people, is always at the heart of Rhian’s work.